Mountain Tracks is a small team of mountain guides and ski coaches who have been committed to delivering outstanding alpine mountain experiences since 2000. In 2016, Mountain Tracks was acquired by the Ski Club of Great Britain, a not-for-profit snowsports club.
Mountain Tracks offers incredible alpine experiences, which means there are lots of bookings to process. Before partnering with RezKit, these were handled by an outdated IT system – meaning that manual data entry and spreadsheets were part and parcel of the experience.
During the pandemic, the team handling this admin downsized. They struggled to get everything done, let alone plan exciting new tours to grow the business further.
As tourism bounced back, Mountain Tracks' parent company decided that the team needed a centralised travel booking system. That’s when they got in touch with us at RezKit, impressed by our track record of providing great reservation management systems.
We teamed up with Mountain Tracks to integrate RezKit into its IT infrastructure. This provides a centralised system for managing travel bookings, payments, and customer data – something that manager Patryk has called a “superb improvement” from the previous IT system.
Next, we needed to get the team comfortable using RezKit ahead of winter, their peak season. This meant onboarding RezKit efficiently, customising it to their needs, and resolving any challenges that arose. We didn’t want to cause any disruption to the already stretched team.
RezKit is simple to use, but we provided hands-on training and user manuals to make it even easier for Mountain Tracks. In Patryk’s words, “the intuitive design of RezKit was easy to learn, and with the straightforward user-friendly interface, it didn’t require much time for us to start using it.”
By providing an integrated travel booking system, RezKit has saved Mountain Tracks time and money. How? By taking admin off the team’s hands, simplifying how their customers make and manage bookings, and freeing up resources for them to futureproof the business.
It’s also helped Mountain Tracks to keep their customers happier. They can now handle everything from paying their final balances to updating their details from just one portal, which in turn makes it easier to run safe, seamless trips.
Today, our partnership keeps going from strength to strength. The Mountain Tracks team has played a huge role in how we’ve developed RezKit, and we’ll keep evolving the platform with their needs and insights. Collaboration has been at the heart of our partnership from the beginning, as it’ll continue to be.
This is all so that their customers can book alpine trips without fuss, and Patryk has far less admin on his plate!
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